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Rules of booking of the apartments


Booking, payment and payment conditions:

Booking can be made online (, by email or by phone.

Booking is effective after making an advance payment for the first day.

Booking can be cancelled for free up to 2 days before arrival. In such case the advance payment will be returned within 7 days from the date of cancelling the booking. In case of cancelling the booking less than 2 days before arrival or not check-in in the apartment the customer will be charged for the first day (the advance payment will be kept by Service provider).

In case when no advance payment is done within 3 days from booking, the booking is being cancelled.

The remaining part of price should be payed by bank transfer before check-in or by credit card / cash on arrival.

On Customer’s request Fresh Apartments will provide a cot to the apartment. In order to confirm the availability of a cot please contact the Service provider minimum one day before arrival.

Payments are being processed by Paylane Sp. z o.o. based in Gdańsk, address: ul. Arkońska 6/A3, 80-387 Gdańsk, KRS (register numer) 0000227278.

Animals are not allowed in apartments.

General conditions

By making a booking, the Customer gives the consent for processing his/her personal data in the purposes listed in Privacy policy (processing data for marketing purposes requires separate consent).

The invoice, if requested, is handed to the Customer during the check-out.

The Customer can submit any comments or requests using the contact data of The Service provider that are available on

All damages or defects shall be notified to the Service provider immediately, using the contact data of The Service provider that are available on The Customer will be charged for all damages that he/she is responsible for.

Belongings left in the apartment after check-out may be sent back to the Customer on his/her request and cost. Otherwise, after 5 days the Service provider will obey to the regulations of Polish law concerning lost and found things.

For safety reasons, it is forbidden to use any heaters and electrical equipment that are not provided by the Service customer. The ban does not apply to battery chargers, computers (laptops, iPads, ebook readers etc.) and mobile phones.

The Customer who deliberately or accidentally damages any of the Service provider’s belongings is obliged to cover the damage cost. The person making the booking is financially responsible for other guest using the apartment during the stay.

The Service provider has a right to refuse accepting a Customer who did blatantly infringe these regulations during the previous stay.

Parents are responsible for their children in the Apartment area.

Obligations / competencies / procedures:

Apartments are rented for days.

A days starts at 2 p.m. and ends at 12 a.m.

If the Customer (or any guest) does not leave the apartment before 12 a.m. without prior agreement with the Service provider, the Customer will be charged for the next day.

The Customer is obliged to use the apartment for its intended purpose only. The Customer is not allowed to remove anything from the Apartment.

Smoking in the Apartments is strictly prohibited.

For any person smoking in the Apartment the Customer will charged PLN 400,00 (the cost of doing the laundry, refreshing the Apartment and the equipment).

The Customer is obliged to close the window and lock the front door every time he / she leaves the Apartment.

For loss or not returning the key the Customer will be charged PLN 200,00 for each key set. The additional cost of opening the Apartment between 11 p.m. and 8 a.m. (in case of loss of the keys) is PLN 100,00.

The Customer is not allowed to accept more people in the Apartment than the number listed on the website / booking form.

In case of violating the regulation in point 26, the Customer will be charged the proper compensation for additional person(s).

The Customer is obliged to abide the good neighbourhood rules, especially to abide the curfew (10 p.m. – 7 a.m.).

Partying in the apartment is forbidden. For organizing a party, bothersome for other habitants of the building, the Customer may be charged the amount of PLN 500,00. This amount does not limit the further financial responsibility of the Customer. The Service provider also has the right to ask the Customer to leave the Apartment.

The Apartment shall be returned in the same condition as it was during the check-in.

Cancelling / amendment of a booking:

Amendment of a booking is possible only if the requested data is not booked already. The prices may vary depending on days.

If the requested amendment is not possible, the Service provider has the right to keep the advance payment (for the first day).

The data amendment without additional fee is possible up to 2 days before arrival (if the Apartment is available on the requested data).

If the Customer resigns after check-in as a result of circumstances that the Service provider is not responsible for, he / she will be charged for the whole booking.

In other circumstances, the booking Amendment is possible only in case of ius maior. In such situation the Service provider will offer another data of booking and if the Service provider does not agree on that, the Service provider will return the advance payment.

Fresh Apartments has the right to change the Apartment in exceptional circumstances (accident / malfunction in the Apartment or similar reason) The substitute Apartment shall have the similar size and equipment. If the Customer does not accept the substitute Apartment, the Service provider will return the advance payment.



I. According to article 13.1-2 Regulation of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data, abbreviated to General Data Protection Regulation (GDPR), the Customer’s data Controller is Mariusz Piechnik, sole proprietor doing business as Firma Handlowa “OCEAN” Mariusz Piechnik domiciled in Rzeszów at the following address: ul. Goździkowa nr 12 / 2, 35-604 Rzeszów, tax number: 8130134447, REGON: 005132350, who processes the data in accordance with GDPR and Polish law.

II. The Controller collects only the data that are required to come into, shape, change or end the legal relation between the Customer (Subject) and the Controller. The data are collected only in order to properly provide the services.

III. The Controller will be processing your data:

  1. In order to sign and execute a contract (apartment booking)  – the legal base is article 6.1.b) GDPR,
  2. In order to with legal obligations to which the Controller is subject  – the legal base is article 6.1.c GDPR,
  3. Whenever the processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child  – the legal base is article 6.1.f GDPR,
  4. For marketing purposes (in order to send commercial offers / newsletter)  – if the data subject has given consent to the processing of his or her personal data for one or more specific purposes – the legal base is article 6.1.a GDPR.

IV. Subject’s Personal data may be processed on behalf of the Controller only in the necessary scope by subjects cooperating with the Controller, who committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality and who committed themselves to protect the data – only in the scope and purpose the data were given to the Controller. The abovementioned subjects are responsible for breaching the rules of data processing. These subjects can be – the subjects delivering IT systems and services, accountants, subjects delivering legal services concerning the claims of or against the person whose data are being processed, the subjects responsible for electronic payments, banks and other parties entitled to obtain the data according to the legal regulations.

V. Payments are being processed by Paylane Sp. z o.o. based in Gdańsk, address: ul. Arkońska 6/A3, 80-387 Gdańsk, KRS (register number) 0000227278.

VI. Controller will process the following data: name, surname, ID number, phone numer, email, company name, headquarter address, tax number. For marketing purposes the Controller will process the following data: name, surname, company name, email.

VII. Controller will process the data:

  1. That the subject agreed to process for marketing purposes – until the Subject withdraws the consent,
  2. According to signing and executing contract – for the period necessary to fulfil all the contractual obligations,
  3. That are being processed in connection with existing or potential claims – for the claim limitation period,
  4. After the abovementioned period – only if there is such legal obligation for Controller (i.e. arising from tax laws).

VIII. The data subject has the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions. The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.

IX. According to GDPR, the Customer (Subject) has the right to:

  • a) Access to their data and to obtain the copy of data,
  • b) Obtain from the controller without undue delay the rectification of inaccurate personal data concerning them,
  • c) Restriction of processing (when applicable) or to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning them,
  • d) Move the data,
  • e) File a complaint to the supervisory authority
  • f) Withdraw the consent for processing data for marketing purposes.

X. Providing the data is voluntary, but refusal may unable execution of the contract.

XI. The Controller does not make automatic decisions / the subject’s data are not being profiled.

XII. The subject has the right to withdraw the consent, but it does not affect the legality of the previous data processing.

XIII. Controller appointed the representative, Michał Piechnik – email:, address: ul. Radziwiłłowska, nr 13, 31-026 Kraków.

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